Design study - An educational knowledge assistant for a wellness practice
Making a practitioner's educational library useful between appointments. Design study.
- Client
- Live Wellness
- Year
- Service
- Knowledge retrieval, Healthcare education, Service integration
- Engagement
- Design study
The Challenge
A practitioner's course scripts, FAQs and clinical teaching content were difficult to access at the moment users had questions.
The Approach
BeeNex proposed a curriculum-based knowledge assistant that retrieves approved practice content and links users to relevant educational material. Scheduling, invoices and supplement links form a separately scoped optional phase.
Capabilities
- Google Drive knowledge ingestion
- Curriculum-grounded text chat
- Content/video navigation
- PII-redaction design
- Secure responsive interface
- Optional scheduling
- Optional invoices
- Optional supplement links
Workflow
- Update source materials
- Process approved text
- Retrieve curriculum context
- Answer and link relevant content
- Offer approved service links in later phase
- Google Cloud
- Firebase
- Google Drive
- Vector retrieval
- Practice Better (optional)
- Fullscript (optional)
Outcome
The proposal separates the core educational assistant from optional operational integrations. The case illustrates knowledge-access design rather than a clinical-outcome claim.